Refund Policy

1. Comprehensive Refund Guarantee

At NovaMarket, your satisfaction is our absolute top priority. If you are not completely satisfied with your purchase for any reason, you may request a full refund within 30 days of the delivery date. We believe in our products and want you to feel completely safe and secure when shopping with us.

2. Eligibility for Refunds

To be eligible for a full refund, the item must be unused, unwashed, unaltered, and in the exact same condition that you received it. It must also be in the original packaging, with all tags and instructional manuals intact. Items that have been used, damaged by the customer, or are missing parts for reasons not due to our error will not be eligible for a refund.

3. The Refund Process

Once your return is received and meticulously inspected by our quality assurance team (usually within 48 hours of receipt), we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the condition of the item.

If you are approved, then your refund will be processed immediately. A credit will automatically be applied to your credit card or original method of payment. Please allow 5-10 business days for the funds to reflect in your bank account, depending on your financial institution's processing times.

4. Late or Missing Refunds

If you haven't received a refund after the designated processing period, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and you still have not received your refund yet, please contact our financial support team immediately at billing@novamarketonline.shop.