Return & Refund Policy

1. Introduction & Customer Satisfaction Guarantee

At NovaMarket, we stand behind the quality of our products. If you are not completely satisfied with your purchase, you are eligible to request a return or refund under the provisions outlined below. Our return policies comply fully with the **Federal Trade Commission (FTC)** consumer protection rules and applicable state regulations, including the **California Consumer Protection Act (CCPA)**.

2. Return Window & Eligibility Criteria

Under our standard refund guidelines, customers have a period of **thirty (30) calendar days** from the date of delivery confirmation to initiate a return request.

To qualify for a full refund, returned items must satisfy the following conditions:

• The item must be completely unused, unaltered, and in the same pristine condition in which it was received.
• The product must be packaged in its original, undamaged manufacturer's boxes, including all interior plastic sleeves, wraps, manual documentation, cords, and tags.
• Proof of purchase (order number or email transaction confirmation) must be provided upon request.

3. Excluded & Non-Returnable Items

In compliance with hygiene, safety, and merchant guidelines, certain classes of merchandise are strictly non-returnable:

• Digital gift cards and software licenses.
• Personal care items, cosmetics, or intimates (for health and safety reasons).
• Products marked explicitly as "Final Sale" or "As-Is" at the point of sale.

4. Return Shipping Cost & Procedures

To initiate a return, please contact our support team at support@novamarketonline.shop to receive a **Return Merchandise Authorization (RMA)** number and a prepaid shipping label.

• Defective or Incorrect Items: If the return is due to a mistake on our part (damaged, defective, or incorrect items shipped), NovaMarket will cover all return shipping and handling costs.
• Customer Discretion Returns: If you are returning an item due to change of mind, sizing preferences, or buyer's remorse, you are responsible for the return shipping fee. The flat rate of the return shipping label (typically $5.99) will be deducted from your final refund amount.

5. Refund Processing Times & Restocking Fees

Once your return package is delivered to our fulfillment warehouse, it undergoes a mandatory inspection by our quality assurance team, usually completed within **48 business hours** of receipt.

Upon approval, a refund will be issued immediately to the **original payment method** used at the time of purchase. Please note that standard banking institutions and credit card issuers may take an additional **5 to 10 business days** to post the refund transaction to your account statements.

Restocking Fees: Under state consumer protection guidelines, we do not charge restocking fees for unopened or defective products. However, if a returned item is opened, partially used, or missing original packaging elements, a restocking fee of up to 15% of the purchase price may be deducted from the refund.