Shipping & Delivery Policy
Everything you need to know about processing times, delivery options, and shipping regulations across the United States.
Processing
Orders processed within 1-2 business days. Same-day cutoff at 2:00 PM EST.
Transit Times
Standard Shipping: 3-5 business days. Express options available at checkout.
Tracking
Real-time GPS tracking provided by major carriers (UPS, FedEx, USPS).
1. Shipping Compliance & FTC Rules
In strict accordance with the **Federal Trade Commission (FTC) Mail, Internet, or Telephone Order Merchandise Rule** (16 C.F.R. Part 435), NovaMarket is committed to shipping ordered merchandise within the shipping window advertised on our product detail pages or within thirty (30) days from receiving a valid payment if no timeframe is explicitly stated.
Should an unforeseen delay occur, we will contact you immediately via email to specify a new shipping date and provide you with the option to agree to the delay or cancel your order for a full and prompt refund to your original payment method.
2. Processing & Cutoff Times
All orders are processed from our US-based distribution warehouses. Orders placed before **2:00 PM Eastern Standard Time (EST)** on standard business days (Monday through Friday, excluding national federal holidays) are eligible for same-day processing and dispatch. Orders received after the cutoff time, or during weekends and holidays, will be processed on the next contiguous business day.
3. Shipping Rates & Destinations
We offer standard shipping across all fifty (50) states in the USA, including Alaska, Hawaii, and US Territories.
- Standard Shipping: Free for all orders totaling $50 or more (before tax and after discounts). For orders under $50, a flat shipping rate of $4.99 applies.
- Expedited Shipping (2-Day Air): Flat rate of $14.99. Guaranteed delivery within two business days from dispatch.
- Overnight Shipping (Next Day Air): Flat rate of $29.99. Delivery guaranteed by the end of the next business day.
Please note that P.O. Box addresses and APO/FPO/DPO military addresses are eligible only for Standard USPS Priority Mail shipping. Expedited and Overnight shipping methods require physical addresses and cannot be delivered to post office boxes.
4. Order Tracking & Delivery Confirmation
Once your shipment has been prepared, a tracking number and shipping confirmation email will be generated automatically. You can monitor the status of your shipment using the tracking link in the confirmation email, or by utilizing our on-site tracking tool at Track Order.
5. Lost, Damaged, or Stolen Shipments
NovaMarket is not liable for packages confirmed as "Delivered" by the designated carrier. It is the buyer's responsibility to provide a secure and accurate delivery address.
If your package is lost in transit (i.e. tracking shows no progress for more than 5 business days), please contact us at support@novamarketonline.shop. We will file a missing mail search request or insurance claim with the carrier on your behalf.
If a package arrives visibly damaged or items are missing upon delivery, please document the package with photographs and contact us within seven (7) calendar days of delivery to initiate a claim.